Talent Tectonics - Navigating Global Workforce Shifts, Building Resilient

Description: Acknowledgments 7 Foreword by Dave Ulrich 9 Introduction: How We Managed People in the Past Will Not Work in the Future 11 Content Overview 14 The Vocabulary Used in This Book 20 Applying These Concepts to the World You Live and Work In 22 Chapter 1: Talent Tectonics: Forces Reshaping Work and Workforces 23 The Impacts of Digitalization 26 The Impacts of Demographics 33 Applying These Concepts to the World You Live In 41 Chapter 2: Employee Experience and Workforce Adaptability 42 People: A Constant Resource in a Changing World 44 Employee Experience and Workforce Adaptability 47 Creating Effective Employee Experiences 49 Employee Experience Management and Business Performance 51 Understanding and Improving Employee Experiences 52 Addressing the Subjective Nature of Employee Experience 55 Employee Experience and Organizational Stakeholders 57 Applying the Concepts in This Chapter to Your Organization and Work Environment 60 Chapter 3: Work Technology and Organizational Agility 62 What It Means to Act like a Small, Agile Entrepreneurial Company 65 What Needs to Be Automated and Augmented to Create More Agile Organizations 68 How Work Technology Is Transforming Workforce Management 72 Workforce Orchestration Technology Solutions 75 Workforce Collaboration Technology Solutions 78 General Workforce Technology Applications 80 Linking Work Technology to Business Operations Technology 84 Adaptability, Technology, and Culture 86 Applying These Concepts to the World You Live In 88 Chapter 4: Designing Organizations to Provide Positive Employee Experiences 90 Why People Join Organizations 93 How Job Design Affects Employee Experience 95 How the Design of Groups, Teams, and Departments Affects Employee Experience 102 How Management and Leadership Structures Affect Employee Experience 105 Managing Restructurings and Downsizings with Experience in Mind 108 How Work Technology Is Influencing the Design of Organizations 111 Applying These Concepts to the World You Live In 113 Chapter 5: Filling Positions and the Experience of Moving into New Roles 114 How Job Design Affects Staffing 117 Selecting Candidates and Getting the Right Fit 125 Transitioning, Welcoming, and Departing 126 Dynamic and Temporary Staffing 129 How Work Technology Is Changing the Ways Organizations Fill Positions 131 Applying These Concepts to the World You Live In 133 Chapter 6: Developing Capabilities and the Employee Experience of Learning 135 Context: Designing Jobs That Motivate and Enable People to Develop 138 Capabilities: Helping Employees Define Development Goals 142 Content: Giving Employees Access to Resources to Build New Capabilities 148 Culture: Creating an Organizational Environment That Supports Development 150 Applying These Concepts to the World You Live In 152 Chapter 7: Creating Engagement and Employee Experiences That Inspire Successful Performance 153 The Performance Management Dilemma 156 Aligning Performance Expectations 159 Increasing Awareness of Performance 161 Managing Differences in Performance 166 Compensation and Performance 173 Applying These Concepts to the World You Live In 179 Chapter 8: Increasing Efficiency, Ensuring Compliance and Security, and Building Culture 181 What It Means for an Organization to Value Something 183 Increasing Efficiency: Valuing Employees' Time 185 Managing Risks: Valuing Employees' Security, Legal Rights, and Safety 188 Employee Experience and Organizational Safety Climate 192 Employee Experience and Corporate Ethics 193 Building Socially Responsible Cultures: Valuing the Wellbeing of Employees and Their Communities 193 Applying These Concepts to the World You Live In 200 Chapter 9: Using Employee Data to Guide Business Decisions 202 Understanding the Value of Employee Data 204 Having Useful Employee Data 206 Being Aware of Employee Data 208 Knowing How to Interpret Employee Data 211 Managing Employee Data Risks 214 Linking Employee Data to Business Results 216 Applying Concepts in This Chapter to the World You Live In 217 Chapter 10: Changing Employee Experience 220 Knowing What to Change 222 Expertise and Influence 225 Understanding Available Technology 228 Gaining Support and Cooperation 231 Applying Concepts in This Chapter to the World You Live In 235 Chapter 11: Employee Experience and the External Environment 237 Blending Education and Work 240 Maximizing Labor Force Potential 244 Technological Accessibility 247 Corporate Social Advocacy 248 Applying Concepts in This Chapter to the World You Live In 249 Chapter 12: Where Do We Go from Here? Shaping the Future of Employee Experience 251 Applying Concepts in This Chapter to the World You Live In 254 Appendix: The Peloton Model of Team Performance 259 References 263 About the Author 8 Index

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