Responsibility and Public Services by Richard Davis (English) Paperback Book

Description: Responsibility and Public Services by Richard Davis Estimated delivery 3-12 business days Format Paperback Condition Brand New Description Richard Davis is a founding member of Vanguard Consulting in the UK, and has worked with John Seddon for over 25 years. His was a significant role in developing the Vanguard method, which has allowed for dramatic improvements in public services. In this important book, Richard turns his attention to the important issue of ‘responsibility’ – on both the government’s part and that of the users. While government wrestles with how to cut the cost of services, Davis shows that government can provide responsible, sustainable and effective services significantly more cheaply by focussing on what is of ‘value’ to individuals and communities. What is of ‘value’ can only be determined by fully understanding the context in which problems arise and then providing tailored support to get people’s lives back on track and as quickly as possible. The emphasis changes from supplying services (chosen in advance by government regardless of actual need) to helping people to look after themselves and take responsibility for their own lives. It’s a simple logic. The current system defines problems according to predetermined services and categories and if a person doesn’t fit with their definitions (which is often the norm), they remain in trouble. These are many people who never fit into the categories the system has designed and constantly fall between the cracks - so the wider system continues to spend money because the services are ineffective; it racks up costs and failure and rarely solves the problems. But, as Responsibility and Public Services shows, the truth is that it is cheaper to help people directly than to continue providing the same old services. The thinking is that if a little time is taken to understand people in context and to find out what matters to them, the solutions are far easier and cheaper. It is not only cheaper to do this at the time but, because you build in resilience and help people take their own measures, it stays cheaper. The book is a rich compendium of examples of what changes when a responsible approach is taken – examples are drawn from the care sector, prisons, the police force, hospital services, education and many more. Publisher Description Richard Davis is a founding member of Vanguard Consulting in the UK, and has worked with John Seddon for over 25 years. His was a significant role in developing the Vanguard method, which has allowed for dramatic improvements in public services. In this important book, Richard turns his attention to the important issue of responsibility - on both the governments part and that of the users. While government wrestles with how to cut the cost of services, Davis shows that government can provide responsible, sustainable and effective services significantly more cheaply by focusing on what is of value to individuals and communities. What is of value can only be determined by fully understanding the context in which problems arise and then providing tailored support to get peoples lives back on track and as quickly as possible. The emphasis changes from supplying services (chosen in advance by government regardless of actual need) to helping people to look after themselves and take responsibility for their own lives. Its a simple logic.The current system defines problems according to predetermined services and categories and if a person doesnt fit with their definitions (which is often the norm), they remain in trouble. These are many people who never fit into the categories the system has designed and constantly fall between the cracks - so the wider system continues to spend money because the services are ineffective; it racks up costs and failure and rarely solves the problems. But, as Responsibility and Public Services shows, the truth is that it is cheaper to help people directly than to continue providing the same old services. The thinking is that if a little time is taken to understand people in context and to find out what matters to them, the solutions are far easier and cheaper. It is not only cheaper to do this at the time but, because you build in resilience and help people take their own measures, it stays cheaper. The book is a rich compendium of examples of what changes when a responsible approach is taken - examples are drawn from the care sector, the police force, hospital services, education and much more. Author Biography Richard Davis studied psychology at University College London before doing a masters at Lancaster in Behaviour in Organisations. He then studied job information systems in the air transport industry and moved into training, becoming training manager for Avis, UK. While there he was leading the work to revive the exceptional service culture that had been developed under Colin Marshal (later of British Airways). He came across the work of John Seddon showing how the system drives behaviour and the task began to make sense. Richard joined John at Vanguard UK in 1990 and has worked as a consultant ever since. He has worked in the private, public and voluntary sectors but of late has focused on the public sector and how to design services that help people and communities thrive rather than just fixing problems and needs. Details ISBN 190947083X ISBN-13 9781909470835 Title Responsibility and Public Services Author Richard Davis Format Paperback Year 2016 Pages 128 Publisher Triarchy Press Ltd GE_Item_ID:101408519; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. 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