Resolving Conflicts at Work: Ten Strategies for Everyone on the Job by Kenneth C

Description: FREE SHIPPING UK WIDE Resolving Conflicts at Work by Kenneth Cloke, Joan Goldsmith The third edition of Resolving Conflicts at Work will identify core strategies for use by workplace leaders, managers, union representatives, human resource experts, consultants, and employees to resolve and prevent both intermittent and chronic conflicts in the workplace. FORMAT Paperback LANGUAGE English CONDITION Brand New Publisher Description The classic text on resolving workplace conflicts, fully revised and updated Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. In addition, the book Includes a new foreword by Warren Bennis, which represents his most recent thinking about judgment calls and candid communications in the workplacePresents new chapters on leadership and transformational conflict coaching, and organizational systems design This definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces. Notes A third edition of the classic book on resolving workplace conflicts for leaders, managers and employees. Back Cover The Third Edition of the Definitive Book for Resolving Conflicts at Work Resolving Conflicts at Work is the updated and completely revised edition of the classic text written for everyone who wants to prevent and resolve conflicts, miscommunications, and misunderstandings. The book contains many practical techniques for revealing how the inevitable disputes and divisions that arise in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. Designed to meet the needs of todays turbulent work environments, this third edition presents ten core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. The book contains new chapters on leadership in conflict resolution, transformational conflict coaching, and organizational systems design. This comprehensive text provides a handy guide for business students, managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces. Praise for the Third Edition "The third edition of Resolving Conflicts at Work provides new and unique insights together with wise guidance that will help resolve conflicts in any workplace." --Dr. Blenda J. Wilson, board chair, HERS (Higher Education Resource Services) "Cloke and Goldsmith provide powerful insights, effective strategies, and powerful tools for handling conflicts in todays workplace." --Lance E. Dublin, CEO, Dublin Consulting Flap The Third Edition of the Definitive Book for Resolving Conflicts at Work Resolving Conflicts at Work is the updated and completely revised edition of the classic text written for everyone who wants to prevent and resolve conflicts, miscommunications, and misunderstandings. The book contains many practical techniques for revealing how the inevitable disputes and divisions that arise in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. Designed to meet the needs of todays turbulent work environments, this third edition presents ten core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. The book contains new chapters on leadership in conflict resolution, transformational conflict coaching, and organizational systems design. This comprehensive text provides a handy guide for business students, managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces. Praise for the Third Edition "The third edition of Resolving Conflicts at Work provides new and unique insights together with wise guidance that will help resolve conflicts in any workplace." --Dr. Blenda J. Wilson, board chair, HERS (Higher Education Resource Services) "Cloke and Goldsmith provide powerful insights, effective strategies, and powerful tools for handling conflicts in todays workplace." --Lance E. Dublin, CEO, Dublin Consulting Author Biography The Authors Kenneth Cloke, J.D., L.L.M., Ph.D., is director of the Center for Dispute Resolution and founding president of Mediators Beyond Borders. He is a mediator, arbitrator, consultant, and trainer to individuals, large organizations, and corporations. Cloke is the author of Mediating Dangerously. Joan Goldsmith, Doctor of Humane Letters, is an internationally recognized lead educator, organizational consultant, mediator, and trainer. Kenneth Cloke and Joan Goldsmith are the authors of Resolving Personal and Organizational Conflicts, The Art of Waking People Up, and The End of Management. Table of Contents Foreword Conflict: An Opportunity for Leadership By Warren Bennis vii Acknowledgments xiii Introduction Ten Strategies for Everyone on the Job xv Strategy 1 Understand the Culture and Dynamics of Conflict 1 Strategy 2 Listen Empathetically and Responsively 29 Strategy 3 Search Beneath the Surface for Hidden Meanings 63 Strategy 4 Acknowledge and Reframe Emotions 93 Strategy 5 Separate What Matters from What Gets in the Way 131 Strategy 6 Solve Problems Paradoxically and Creatively 169 Strategy 7 Learn from Difficult Behaviors 203 Strategy 8 Lead and Coach for Transformation 241 Strategy 9 Explore Resistance and Negotiate Collaboratively 273 Strategy 10 Mediate and Design Systems for Prevention 301 The Authors 333 Index 335 Details ISBN0470922249 Author Joan Goldsmith Language English ISBN-10 0470922249 ISBN-13 9780470922248 Media Book Format Paperback DEWEY 650.13 Year 2011 Edition 3rd Subtitle Ten Strategies for Everyone on the Job Short Title RESOLVING CONFLICTS AT WORK-3E Illustrations Illustrations Residence Santa Monica, CA, US Birth 1941 Affiliation Center for Dispute Resolution, Santa Monica, California Santa Monica, Publication Date 2011-06-03 UK Release Date 2011-06-03 Place of Publication New York Country of Publication United States NZ Release Date 2011-05-24 Pages 400 Publisher John Wiley & Sons Inc Edition Description 3rd edition Imprint Jossey-Bass Inc.,U.S. Replaces 9780787980245 Audience Professional & Vocational US Release Date 2011-06-03 AU Release Date 2011-05-02 We've got this At The Nile, if you're looking for it, we've got it. With fast shipping, low prices, friendly service and well over a million items - you're bound to find what you want, at a price you'll love! 30 DAY RETURN POLICY No questions asked, 30 day returns! FREE DELIVERY No matter where you are in the UK, delivery is free. SECURE PAYMENT Peace of mind by paying through PayPal and eBay Buyer Protection TheNile_Item_ID:35000829;

Price: 25.99 GBP

Location: Melbourne

End Time: 2024-02-29T03:35:37.000Z

Shipping Cost: 2.88 GBP