Professional Services Automation: Optimizing Project & Service Oriented Organiza

Description: Professional Services Automation by Rudolf Melik, Ludwig Melik, Albert S. Bitton, Gus Berdebes, Ara Israilian Estimated delivery 3-12 business days Format Hardcover Condition Brand New Description Professional Services Automation (PSA) software is a new application that replaces Enterprise Resource Planning (ERP) in the field of professional services like consulting, law, and CPA. Whereas ERP was designed for tracking tangible items at manufacturing firms, PSA serves the same purpose for firms whose main deliverable product is intangible. Publisher Description PRAISE FOR Professional Services Automation "SPO/PSA should be viewed by the market as a cost of doing business or, in other words, a competitive necessity for conducting business in the services economy." -Ted Kempf, Principal Analyst, Gartner "The depth and breadth of coverage is extraordinary. Any professional or firm considering the implementation of PSA must stop here first-to make a PSA decision without consulting this book first would be foolish." -Rick Freedman, author, The IT Consultant and The eConsultant "I have requested each and every department in my organization to look at their respective chapters for incredible insight and concrete solutions." -Jean Denis Talon, President and CEO, AXA "This is the reference book that you need to pick up and consider periodically as you plan, analyze, select, and roll out enterprise software." -Stuart Sackman, Vice President, ADP "This book is a perfect starting point for any organization wishing to improve their services delivery through the implementation of a PSA product. It provides a clear overview of all of the aspects to consider when evaluating PSA products as well as how to avoid the stumbling blocks to successful PSA implementation." -Michael Lines, PMP, Publisher, allPM.com-The Project Managers Homepage "This guide addresses appropriately the subject of project management as an integral component of the PSA business environment-a sensible and pragmatic approach." -Lloyd Bartlett, P. Eng., MBA, PMP, Lecturer in Project Management, McGill University Author Biography RUDOLF MELIK is the President and CEO of Tenrox and has more than ten years experience in software engineering and project management. Tenrox, listed in Software magazines Worlds 500 Largest Software Companies, won Microsofts Innovation Solution of the Year award in 2001. A privately held company that has grown at an average rate of sixty percent annually, Tenrox has six products and more than 600 corporate customers in forty countries. LUDWIG MELIK is Vice President—Sales and Marketing at Tenrox. ALBERT S. BITTON is Director—Business Development at Tenrox. GUS BERDEBES is Vice President—Professional Services at Tenrox. ARA ISRAILIAN is a founder and COO of Tenrox. Details ISBN 0471230189 ISBN-13 9780471230182 Title Professional Services Automation Author Rudolf Melik, Ludwig Melik, Albert S. Bitton, Gus Berdebes, Ara Israilian Format Hardcover Year 2002 Pages 432 Edition 1st Publisher John Wiley & Sons Inc GE_Item_ID:7532840; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys

Price: 89.16 USD

Location: Fairfield, Ohio

End Time: 2024-11-05T04:35:01.000Z

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