Managing the Professional Service Firm by Maister, David H.

Description: Available for the first time in paperback, the quintessential manual for managers of accounting, legal, consulting, architectural, public relations, and other service-related companies. "The professional service firm is the best model for tomorrow's organization in any industry. When it comes to understanding these firms, David Maister has no peers".--Tom Peters. coauthor of "In Search of Excellence". David H. Maister, one of the world's leading authorities on the management of professional service firms, is the author of several successful books, including Managing the Professional Service Firm, True Professionalism, and Practice What You Preach, and coauthor of The Trusted Advisor. CONTENTS Acknowledgments Introduction PART ONE: BASIC MATTERS 1. A Question of Balance 2. The Professional Firm Life Cycle 3. Profitability: Health and Hygiene 4. Solving the Underdelegation Problem PART TWO: CLIENT MATTERS 5. The Practice Development Package 6. Listening to Clients 7. Quality Work Doesn't Mean Quality Service 8. A Service Quality Program 9. Marketing to Existing Clients 10. How Clients Choose 11. Attracting New Clients 12. Managing the Marketing Effort PART THREE: PEOPLE MATTERS 13. How's Your Asset? 14. How to Build Human Capital 15. The Motivation Crisis 16. On the Importance of Scheduling 17. On the Meaning of Partnership 18. Surviving the People Crisis PART FOUR: MANAGEMENT MATTERS 19. How Practice Leaders Add Value 20. How to Create a Strategy 21. Fast-Track Strategy PART FIVE: PARTNERSHIP MATTERS 22. Partner Performance Counseling 23. The Art of Partner Compensation 24. Patterns in Partner Compensation 25. Pie-Splitting 26. Partnership Governance PART SIX: MULTISITE MATTERS 27. The One-Firm Firm 28. Hunters and Farmers 29. Making the Network Work 30. Creating the Collaborative Firm 31. Coordinating Industry Specialty Groups PART SEVEN: FINAL THOUGHTS 32. Asset Management References and Sources Index

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End Time: 2024-11-05T06:01:49.000Z

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