Description: Managing Quality : Managerial and Critical Perspectives, Paperback by Kelemen, Mihaela, ISBN 0761969047, ISBN-13 9780761969044, Like New Used, Free shipping in the US Managing Quality
provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disciplines such as operations management, HRM, organizational behaviour, strategy, marketing and organization theory.
Th:
- introduces readers to key concepts and issues in quality management
- provides an overview of both managerial and critical perspectives on quality management
- presents the wisdom of quality management gurus
- documents the way quality is pursued in manufacturing, service and public sector organizations
- compares and contrasts hard and soft technologies of quality management
- critically reviews the rhetoric of TQM and business process re-engineering (BPR)
- examines the consequences of quality on stakeholders
- scrutinizes the language of quality management
- documents the mundane nature of quality managemnt practices through the use of real life case studies
Managing Quality is an up-to-date and student-centered treatment of quality management that will be essential reading for undergraduate students of operations and quality management. It will also be extremely relevant to all MBA students, and useful reading for students of HRM, organization theory and the sociology of organizations.
Price: 52.17 USD
Location: Jessup, Maryland
End Time: 2025-02-02T00:21:48.000Z
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Book Title: Managing Quality : Managerial and Critical Perspectives
Author: Kelemen, Mihaela
Language: english
