Managing Public Disputes: A Practical Guide for Professionals in Government, Bus

Description: FREE SHIPPING UK WIDE Managing Public Disputes by Susan L. Carpenter, W.J.D. Kennedy Offers instructions for handling large and small public controversies, from national to the community level. This book includes ten principles to manage conflict; a framework with step-by-step procedures; seven illustrative case examples; and advice on methods for collecting information, conducting interviews, and analyzing a conflict situation. FORMAT Paperback LANGUAGE English CONDITION Brand New Publisher Description For more than a decade, Managing Public Disputes has beenthe first choice, hands-on guide for managers, offering usefulinstructions for handling a wide range of large and small publiccontroversies from the national to the community level. Itincludes: * Ten proven principles for managing conflict * A comprehensive framework with step-by-step procedures forcreating productive outcomes * Seven illustrative case examples * Detailed advice on effective methods for collectinginformation, conducting interviews, and analyzing a conflictsituation * Suggestions for handling special problems such as reluctantparticipants, keeping people at the negotiation table, and handlingsituations where emotions are running high * Eight tasks targeted for designing an overall strategy formanaging public disputes Back Cover Praise for Managing Public Disputes "This book has become a classic, offering sound advice about how to understand and use conflict resolution processes in the public policy arena." -- Chris Carlson , codirector, Policy Consensus Initiative "A classic must-read for professional mediators, public officials, and involved citizens! Managing Public Disputes is a masterful blend of theory, practical application, and engaging stories that take the conflict resolver step-by-step through the dynamics of resolving public disputes." -- Susanne Terry , mediator and faculty, Mediation Program, Woodbury College "Required reading for anyone wanting to turn stalemate into results. It is foundational for the practice and teaching of collaborative policy making." -- Susan Sherry , executive director, California Center for Public Dispute Resolution, A Joint Program of California State University, Sacramento and McGeorge School of Law, University of the Pacific For more than a decade Managing Public Disputes has been the first choice, hands-on guide for managers, offering useful instructions for handling a wide range of large and small public controversies from the national to the community level and includes: Ten proven principles for managing conflicts A comprehensive framework with step-by-step procedures for creating productive outcomes Seven illustrative case examples Detailed advice on effective methods for collecting information, conducting interviews, and analyzing a conflict situation Suggestions for handling special problems such as reluctant participants, keeping people at the negotiation table, and handling situations where emotions are running high Eight tasks targeted for designing an overall strategy for managing public disputes Flap Praise for Managing Public Disputes "This book has become a classic, offering sound advice about how to understand and use conflict resolution processes in the public policy arena." -- Chris Carlson , codirector, Policy Consensus Initiative "A classic must-read for professional mediators, public officials, and involved citizens! Managing Public Disputes is a masterful blend of theory, practical application, and engaging stories that take the conflict resolver step-by-step through the dynamics of resolving public disputes." -- Susanne Terry , mediator and faculty, Mediation Program, Woodbury College "Required reading for anyone wanting to turn stalemate into results. It is foundational for the practice and teaching of collaborative policy making." -- Susan Sherry , executive director, California Center for Public Dispute Resolution, A Joint Program of California State University, Sacramento and McGeorge School of Law, University of the Pacific For more than a decade Managing Public Disputes has been the first choice, hands-on guide for managers, offering useful instructions for handling a wide range of large and small public controversies from the national to the community level and includes: Ten proven principles for managing conflicts A comprehensive framework with step-by-step procedures for creating productive outcomes Seven illustrative case examples Detailed advice on effective methods for collecting information, conducting interviews, and analyzing a conflict situation Suggestions for handling special problems such as reluctant participants, keeping people at the negotiation table, and handling situations where emotions are running high Eight tasks targeted for designing an overall strategy for managing public disputes Author Biography SUSAN L. CARPENTER is a mediator and trainer. She is thefounding director of the Program for Community Problem Solving inWashington, D.C. and a founding board member of the InternationalAssociation of Public Participation. She was the associate directorof ACCORD Associates, a nonprofit conflict management organizationin Boulder, Colorado for ten years. W.J.D. KENNEDY was the executive director of ACCORDAssociates for fourteen years. He has consulted with a wide varietyof private organizations and city, county, state, and federalagencies. Table of Contents The Authors. Part 1: Public Controversies and Conflict Management. 1 Understanding Public Disputes: The Spiral of UnmanagedConflict. 2 Dealing with Conflict Productively: Alternatives and CaseExamples. 3 Developing an Effective Program of Conflict Management: TenPrinciples. Part 2: A Step-By-Step Process for Managing PublicDisputes. 4 Analyzing the Conflict. 5 Designing a Strategy and Setting Up the Conflict ManagementProgram. 6 Adopting Procedures, Educating Parties, and DevelopingOptions. 7 Reaching and Carrying Out Agreements. Part 3: Ensuring the Success of Conflict Management. 8 Guidelines for Making the Program Work. 9 Paying Attention to Underlying Dynamics: Values, Trust,Power. 10 Handling the Human Side of the Process. 11 Removing Roadblocks. References. Index. Review "This book has become a classic, offering sound advice about how tounderstand and use conflict resolution processes in the publicpolicy arena." (Chris Carlson, codirector, Policy ConsensusInitiative) "A classic must-read for professional mediators, public officials,and involved citizens! Managing Public Disputes is a masterfulblend of theory, practical application, and engaging stories thattake the conflict resolver step-by-step through the dynamics ofresolving public disputes." (Susanne Terry, mediator and faculty,Mediation Program, Woodbury College) "Required reading for anyone wanting to turn stalemate intoresults. It is foundational for the practice and teaching ofcollaborative policy making." (Susan Sherry, executive director,California Center for Public Dispute Resolution, A Joint Program ofCalifornia State University, Sacramento and McGeorge School of Law,University of the Pacific) "The book is a truly excellent starting point for readers,mediators and facilitators..." (Mediate.com, 1/02) Long Description Praise for Managing Public Disputes "This book has become a classic, offering sound advice about how to understand and use conflict resolution processes in the public policy arena." Chris Carlson , codirector, Policy Consensus Initiative "A classic must-read for professional mediators, public officials, and involved citizens! Managing Public Disputes is a masterful blend of theory, practical application, and engaging stories that take the conflict resolver step-by-step through the dynamics of resolving public disputes." Susanne Terry , mediator and faculty, Mediation Program, Woodbury College "Required reading for anyone wanting to turn stalemate into results. It is foundational for the practice and teaching of collaborative policy making." Susan Sherry , executive director, California Center for Public Dispute Resolution, A Joint Program of California State University, Sacramento and McGeorge School of Law, University of the Pacific For more than a decade Managing Public Disputes has been the first choice, hands-on guide for managers, offering useful instructions for handling a wide range of large and small public controversies from the national to the community level and includes: Ten proven principles for managing conflicts A comprehensive framework with step-by-step procedures for creating productive outcomes Seven illustrative case examples Detailed advice on effective methods for collecting information, conducting interviews, and analyzing a conflict situation Suggestions for handling special problems such as reluctant participants, keeping people at the negotiation table, and handling situations where emotions are running high Eight tasks targeted for designing an overall strategy for managing public disputes Review Text "This book has become a classic, offering sound advice about how to understand and use conflict resolution processes in the public policy arena." (Chris Carlson, codirector, Policy Consensus Initiative) "A classic must-read for professional mediators, public officials, and involved citizens! Managing Public Disputes is a masterful blend of theory, practical application, and engaging stories that take the conflict resolver step-by-step through the dynamics of resolving public disputes." (Susanne Terry, mediator and faculty, Mediation Program, Woodbury College) "Required reading for anyone wanting to turn stalemate into results. It is foundational for the practice and teaching of collaborative policy making." (Susan Sherry, executive director, California Center for Public Dispute Resolution, A Joint Program of California State University, Sacramento and McGeorge School of Law, University of the Pacific) "The book is a truly excellent starting point for readers, mediators and facilitators..." (Mediate.com, 1/02) Review Quote "The book is a truly excellent starting point for readers, mediators and facilitators..." (Mediate.com, 1/02) Promotional "Headline" "This book has become a classic, offering sound advice about how to understand and use conflict resolution processes in the public policy arena." (Chris Carlson, codirector, Policy Consensus Initiative)"A classic must-read for professional mediators, public officials, and involved citizens! Managing Public Disputes is a masterful blend of theory, practical application, and engaging stories that take the conflict resolver step-by-step through the dynamics of resolving public disputes." (Susanne Terry, mediator and faculty, Mediation Program, Woodbury College)"Required reading for anyone wanting to turn stalemate into results. It is foundational for the practice and teaching of collaborative policy making." (Susan Sherry, executive director, California Center for Public Dispute Resolution, A Joint Program of California State University, Sacramento and McGeorge School of Law, University of the Pacific)"The book is a truly excellent starting point for readers, mediators and facilitators..." (Mediate.com, 1/02) Feature Managing Public Disputes is designed to help develop proficiency in the use of alternate dispute resolution skills in conflicts over land usage, environmental preservation, zoning for electoral office, schools and education, road and public transit, farmers versus cattle ranchers, water supply, and other public controversies. Provides a unique and extremely useful step-by-step process for managing public disputes. Shows how to prepare a plan, conduct a program, and carry out agreements. Details ISBN0787957429 Author W.J.D. Kennedy Short Title MANAGING PUBLIC DISPUTES 2/E Language English Edition 2nd ISBN-10 0787957429 ISBN-13 9780787957421 Media Book Illustrations Yes Year 2001 Imprint Jossey-Bass Inc.,U.S. Subtitle A Practical Guide for Professionals in Government, Business, and Citizens Groups Country of Publication United States Place of Publication New York Format Paperback Residence CA, US Birth 1946 DOI 10.1604/9780787957421 UK Release Date 2001-08-15 AU Release Date 2001-07-24 NZ Release Date 2001-07-24 Pages 320 Publisher John Wiley & Sons Inc Publication Date 2001-08-15 Replaces 9781555420802 DEWEY 658.315 Audience Undergraduate US Release Date 2001-08-15 We've got this At The Nile, if you're looking for it, we've got it. With fast shipping, low prices, friendly service and well over a million items - you're bound to find what you want, at a price you'll love! 30 DAY RETURN POLICY No questions asked, 30 day returns! FREE DELIVERY No matter where you are in the UK, delivery is free. 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