Managing Assertively: How to Improve Your People Skills: A Self-Teaching Guide b

Description: Managing Assertively: How to Improve Your People Skills by Madelyn Burley-Allen Provides step-by-step management techniques for resolving conflicts and defusing interpersonal problems that invariably arise in the workplace. This revised and updated edition now covers the latest management trends, including team building, self-managed work teams and quality control. FORMAT Paperback LANGUAGE English CONDITION Brand New Publisher Description A proven program for increasing your management skills Managing Assertively has helped tens of thousands of businesspeoplebecome more effective managers by sharpening their people skills.Leading management trainer Madelyn Burley-Allen shows you how you,too, can learn to resolve conflicts and defuse interpersonalproblems that invariably arise at work. Her step-by-steptechniques, clear examples, and competence-building exercises willimmediately improve your supervisory skills, sharpen yourself-awareness, and make you a more confident, assertive manager.Youll learn how to: * Use eight building blocks to become a more effective manager * Overcome self-defeating behavior * Handle criticism to maintain and enhance self-esteem * State limits and expectations to clarify assignments * Become a more effective listener * Receive and give positive feedback to enhance team building * Handle conflict, stress, personal problems, and a wide range ofother difficult on-the-job situations * By following the user-friendly, interactive, self-teachingformat, you can work at your own pace as you master managementessentials. Back Cover A proven program for increasing your management skills Managing Assertively has helped tens of thousands of businesspeople become more effective managers by sharpening their people skills. Leading management trainer Madelyn Burley-Allen shows you how you, too, can learn to resolve conflicts and defuse interpersonal problems that invariably arise at work. Her step-by-step techniques, clear examples, and competence-building exercises will immediately improve your supervisory skills, sharpen your self-awareness, and make you a more confident, assertive manager. Youll learn how to: Use eight building blocks to become a more effective manager Overcome self-defeating behavior Handle criticism to maintain and enhance self-esteem State limits and expectations to clarify assignments Become a more effective listener Receive and give positive feedback to enhance team building Handle conflict, stress, personal problems, and a wide range of other difficult on-the-job situations By following the user-friendly, interactive, self-teaching format, you can work at your own pace as you master management essentials. Flap A proven program for increasing your management skills Managing Assertively has helped tens of thousands of businesspeople become more effective managers by sharpening their people skills. Leading management trainer Madelyn Burley-Allen shows you how you, too, can learn to resolve conflicts and defuse interpersonal problems that invariably arise at work. Her step-by-step techniques, clear examples, and competence-building exercises will immediately improve your supervisory skills, sharpen your self-awareness, and make you a more confident, assertive manager. Youll learn how to: Use eight building blocks to become a more effective manager Overcome self-defeating behavior Handle criticism to maintain and enhance self-esteem State limits and expectations to clarify assignments Become a more effective listener Receive and give positive feedback to enhance team building Handle conflict, stress, personal problems, and a wide range of other difficult on-the-job situations By following the user-friendly, interactive, self-teaching format, you can work at your own pace as you master management essentials. Author Biography Madelyn Burley-Allen, the founder and President of Dynamics ofHuman Behavior, has conducted over 2,000 seminars on listening andmanagement for organizations around the world. A frequent speakerat state and national conferences, she has consulted for suchcompanies as AT&T, DuPont, IBM, and State CompensationInsurance Funds all over the country. Her work has been covered innumerous magazines and newspapers, including Glamour and WorkingWoman, and she has appeared on several national television andradio shows. She is the author of Listening: The Forgotten Skill,also available from Wiley. Table of Contents The Gateway to Effectiveness. Building Blocks to Managing Assertively. Supervisory Styles: Assertive--Aggressive--Passive. Unblocking Your Assertiveness to Build Your Self-Esteem. Listening. Taking Risks. Constructive Feedback: Criticism. Saying No. Handling Criticism. Giving and Receiving Positive Feedback. Payoffs for Success. Bibliography. Index. Long Description A proven program for increasing your management skills Managing Assertively has helped tens of thousands of businesspeople become more effective managers by sharpening their people skills. Leading management trainer Madelyn Burley-Allen shows you how you, too, can learn to resolve conflicts and defuse interpersonal problems that invariably arise at work. Her step-by-step techniques, clear examples, and competence-building exercises will immediately improve your supervisory skills, sharpen your self-awareness, and make you a more confident, assertive manager. Youll learn how to: Use eight building blocks to become a more effective manager Overcome self-defeating behavior Handle criticism to maintain and enhance self-esteem State limits and expectations to clarify assignments Become a more effective listener Receive and give positive feedback to enhance team building Handle conflict, stress, personal problems, and a wide range of other difficult on-the-job situations By following the user-friendly, interactive, self-teaching format, you can work at your own pace as you master management essentials. Details ISBN0471039713 Author Madelyn Burley-Allen Pages 240 Language English Edition 2nd ISBN-10 0471039713 ISBN-13 9780471039716 Media Book Format Paperback Illustrations Yes Year 1995 Imprint John Wiley & Sons Inc Subtitle A Self-Teaching Guide Place of Publication New York Country of Publication United States Birth 1929 Short Title MANAGING ASSERTIVELY REV/E 2/E DOI 10.1604/9780471039716 Series Number 134 UK Release Date 1995-05-26 AU Release Date 2013-08-14 NZ Release Date 2013-08-14 Publisher John Wiley & Sons Inc Edition Description 2nd edition Series Wiley Self-Teaching Guides Publication Date 1995-05-26 Replaces 9780471097501 DEWEY 658.3145 Audience Professional & Vocational US Release Date 1995-05-26 We've got this At The Nile, if you're looking for it, we've got it. With fast shipping, low prices, friendly service and well over a million items - you're bound to find what you want, at a price you'll love! TheNile_Item_ID:102471022;

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