Description: Lean Six Sigma Service Excellence : A Guide to Green Belt Certification and Bottom Line Improvement, Hardcover by Taylor, Gerald M., ISBN 1604270063, ISBN-13 9781604270068, Like New Used, Free shipping in the US Written for service and executive managers looking for a way to improve productivity and quality, this guide outlines Lean Six Sigma practices and helps readers to achieve Green Belt certification. Taylor, the founder and president of a leadership consulting firm, begins with defining concepts of productivity within the framework of Lean Sigma Six, moving on to a step-by-step approach to creating a performance measuring system and a dashboard of key performance indicators. The author includes real world examples to clarify many of the lean principles, and includes several skill-building exercises so that readers can monitor their own leadership competencies. Annotation ©2009 Book News, Inc., Portland, OR ()
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Book Title: Lean Six Sigma Service Excellence : A Guide to Green Belt Certifi
Author: Taylor, Gerald M.
Language: english
