Description: Ignore Your Customers (and They'll Go Away) Please note: this item is printed on demand and will take extra time before it can be dispatched to you (up to 20 working days). The Simple Playbook for Delivering the Ultimate Customer Service Experience Author(s): Micah Solomon Format: Paperback Publisher: HarperCollins Focus, United States Imprint: HarperCollins Leadership ISBN-13: 9781400214952, 978-1400214952 Synopsis The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field. Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and customer experience so powerful that they'll transform your organization and boost your company's bottom line. You'll enjoy inspirational and hilarious tales from the trenches as author Micah Solomon, one of the world's best-known customer service consultants and thought leaders, brings you with him on hands-on adventures assessing and transforming customer service in a variety of industries. In Ignore Your Customers (and They'll Go Away), you will find: Exclusive customer service secrets and proven turnaround methodologies showing you how to perform effective and lasting customer service transformation within your company. A dive into one of the hottest topics in business today: company culture, specifically how to build and sustain a customer-centric company culture. Case studies and anecdotes from the great customer-centric companies of our time. Each chapter concludes with a Business Reading Group Guide and a point-by-point summary to maximize your memory retention and make every insight actionable. Drawing on a wealth of stories assembled from today's most innovative and successful companies including Amazon, USAA, The Ritz-Carlton Hotel Company, Nordstrom, MOD Pizza, and more, Solomon reveals what it takes to turn an average customer interaction into one that drives customer engagement and lifelong loyalty.
Price: 12.4 GBP
Location: Aldershot
End Time: 2024-12-21T11:40:52.000Z
Shipping Cost: 21.17 GBP
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Returns Accepted: Returns Accepted
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Book Title: Ignore Your Customers (and They'll Go Away)
Number of Pages: 240 Pages
Language: English
Publication Name: Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience
Publisher: HarperCollins Focus
Publication Year: 2021
Subject: Marketing, Business
Item Height: 213 mm
Item Weight: 194 g
Type: Textbook
Author: Micah Solomon
Item Width: 139 mm
Format: Paperback
