Description: Empowerment in Dispute Mediation Please note: this item is printed on demand and will take extra time before it can be dispatched to you (up to 20 working days). A Critical Analysis of Communication Author(s): Jonathan Shailor Format: Hardback Publisher: Bloomsbury Publishing Plc, United States Imprint: Praeger Publishers Inc ISBN-13: 9780275946500, 978-0275946500 Synopsis Over the past 20 years, informal dispute resolution has played an increasingly important role in the way people handle their conflicts. Mediators are said to act as neutral third parties who empower disputants to negotiate their own mutually acceptable agreement. Shailor proposes a definition of empowerment in which communication is the primary social process, the ongoing symbolic interaction which not only reflects reality, but constitutes it. Using this definition, he analyzes the process of empowerment by examining the verbal and nonverbal interactions in three mediation cases, identifying the patterns of communication through which empowerment does or does not occur. Shailor concludes that mediators need to develop a more sophisticated understanding of their interactions with disputants, including an understanding of the ways that mediators can become enmeshed in the disputants' ongoing struggles.
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Book Title: Empowerment in Dispute Mediation
Publisher: ABC-Clio
Publication Year: 1993
Number of Pages: 168 Pages
Language: English
Publication Name: Empowerment in Dispute Mediation: a Critical Analysis of Communication
Type: Textbook
Author: Jonathan Shailor
Subject Area: Information Science
Format: Hardcover
