Description: Disintegrating Democracy at Work by Virginia Doellgast Estimated delivery 3-12 business days Format Paperback Condition Brand New Description Virginia Doellgast contends that high pay and good working conditions are possible even for marginal service jobs. This outcome, however, depends on strong unions and encompassing collective bargaining institutions. Publisher Description The shift from manufacturing- to service-based economies has often been accompanied by the expansion of low-wage and insecure employment. Many consider the effects of this shift inevitable. In Disintegrating Democracy at Work, Virginia Doellgast contends that high pay and good working conditions are possible even for marginal service jobs. This outcome, however, depends on strong unions and encompassing collective bargaining institutions, which are necessary to give workers a voice in the decisions that affect the design of their jobs and the distribution of productivity gains. Doellgasts conclusions are based on a comparative study of the changes that occurred in the organization of call center jobs in the United States and Germany following the liberalization of telecommunications markets. Based on survey data and interviews with workers, managers, and union representatives, she found that German managers more often took the "high road" than those in the United States, investing in skills and giving employees more control over their work. Doellgast traces the difference to stronger institutional supports for workplace democracy in Germany.However, these democratic structures were increasingly precarious, as managers in both countries used outsourcing strategies to move jobs to workplaces with lower pay and weaker or no union representation. Doellgasts comparative findings show the importance of policy choices in closing off these escape routes, promoting broad access to good jobs in expanding service industries. Author Biography Virginia Doellgast is Lecturer in Comparative Employment Relations at the London School of Economics and Political Science. Details ISBN 0801477999 ISBN-13 9780801477997 Title Disintegrating Democracy at Work Author Virginia Doellgast Format Paperback Year 2012 Pages 272 Publisher Cornell University Press GE_Item_ID:161805207; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys
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Restocking Fee: No
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Refund will be given as: Money Back
ISBN-13: 9780801477997
Type: NA
Publication Name: NA
Book Title: Disintegrating Democracy at Work : Labor Unions and the Future of Good Jobs in the Service Economy
Number of Pages: 272 Pages
Language: English
Publisher: Cornell University Press
Topic: Labor & Industrial Relations, Industries / Service, Customer Relations, Industrial Management, Telecommunications
Item Height: 0.8 in
Publication Year: 2012
Illustrator: Yes
Genre: Political Science, Technology & Engineering, Business & Economics
Item Weight: 16 Oz
Item Length: 9 in
Author: Virginia Doellgast
Item Width: 6 in
Format: Trade Paperback