Description: Difficult Conversations by Bruce Patton, Douglas Stone, Sheila Heen, Roger Fisher We know we must talk to a colleague, our boss or even a friend about something we know can be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. This work focuses on handling these exchanges. FORMAT Paperback LANGUAGE English CONDITION Brand New Publisher Description 10th anniversary edition of the classic guide to handling lifes toughest conversationsWeve all been there- We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation.Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that were not engaging in one dialogue but three- the "what happened" conversation (what do we believe was said and done), the "feelings" conversation (the emotional impact on everyone involved), and the "identity" conversation (what does this mean for everyones opinion of themselves).In a world where asking for a pay rise, saying no to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic. Notes A 10th anniversary edition of a classic work on handling lifes toughest conversations, from the Portfolio business list. Author Biography Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project at Harvard Law School. Promotional "Headline" 10th anniversary edition of the classic guide to handling lifes toughest conversations Details ISBN0670921343 Author Roger Fisher Year 2011 ISBN-10 0670921343 ISBN-13 9780670921348 Media Book Publisher Penguin Books Ltd Subtitle How to Discuss What Matters Most Place of Publication London Country of Publication United Kingdom DEWEY 153.6 Pages 352 Language English Publication Date 2011-11-03 Format Paperback Imprint Penguin Books Ltd Short Title Difficult Conversations Edition 10th UK Release Date 2011-11-03 NZ Release Date 2011-12-18 AU Release Date 2011-12-18 Alternative 9780241992470 Audience Tertiary & Higher Education We've got this At The Nile, if you're looking for it, we've got it. With fast shipping, low prices, friendly service and well over a million items - you're bound to find what you want, at a price you'll love! TheNile_Item_ID:37095760;
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Restocking fee: No
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Format: Paperback
Language: English
ISBN-13: 9780670921348
Author: Bruce Patton, Douglas Stone, Sheila Heen, Roger Fisher
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Book Title: Difficult Conversations
