Description: Developing Your Conflict CompetenceA Hands-On Guide for Leaders, Managers, Facilitators, and Teams Author(s): Craig E. Runde, Tim A. Flanagan Format: Hardback Publisher: John Wiley & Sons Inc, United States Imprint: Jossey-Bass Inc.,U.S. ISBN-13: 9780470505465, 978-0470505465 Synopsis A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict. Beginning with a series of questions and self-diagnostics, the authors show you how to: maintain emotional balance in the face of conflict; implement constructive communications techniques; help others deal with conflicts that are causing organization problems; establish norms for handling conflict; use specific approaches for addressing conflict more effectively. "A must-have guidebook for the new age of global business. This book shows every leader how to turn feelings of fear into feelings of safety, suspicion into trust, and competitiveness into collaboration." --Jim Kouzes, coauthor of the best-selling book The Leadership Challenge and Dean's Executive Professor of Leadership, Leavey School of Business, Santa Clara University "Craig Runde and Tim Flanagan use their vast experience to give us Developing Your Conflict Competence. Move beyond negative workplace conflict to positive and constructive outcomes with the simple tools and suggestions in this must-read field guide!" --Marshall Goldsmith, best-selling author of What Got You Here Won't Get You There, Succession: Are You Ready?, and the upcoming MOJO "I've read the authors' first two books, Becoming a Conflict Competent Leader and Building Conflict Competent Teams. Their latest book pulls it all together by providing models, examples, and thought-provoking insight. It will be required reading for my senior management team." --Deborah Jallad, president/chairman, Accredited Surety and Casualty Company, Inc.
Price: 34.67 GBP
Location: Aldershot
End Time: 2024-11-08T09:23:03.000Z
Shipping Cost: 29.14 GBP
Product Images
Item Specifics
Return postage will be paid by: Buyer
Returns Accepted: Returns Accepted
After receiving the item, your buyer should cancel the purchase within: 60 days
Return policy details:
Book Title: Developing Your Conflict Competence
Number of Pages: 288 Pages
Language: English
Publication Name: Developing Your Conflict Competence: a Hands-On Guide for Leaders, Managers, Facilitators, and Teams
Publisher: John Wiley & Sons INC International Concepts
Publication Year: 2010
Subject: Management
Item Height: 194 mm
Item Weight: 714 g
Type: Textbook
Author: Craig E. Runde, Tim A. Flanagan
Series: J-B Ccl (Center for Creative Leadership)
Item Width: 207 mm
Format: Hardcover
