Description: At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive. How to be human at work. HBR's Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review . Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
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Location: Gloucester
End Time: 2025-02-01T19:19:06.000Z
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Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 60 Days
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EAN: 9781633696082
UPC: 9781633696082
ISBN: 9781633696082
MPN: N/A
Item Height: 1.5 cm
Item Weight: 0.1 kg
Book Title: Dealing with Difficult People (Hbr Emotional Intelligence Series)
Number of Pages: 160 Pages
Language: English
Publisher: Harvard Business Review Press
Topic: Human Resources & Personnel Management, Conflict Resolution & Mediation, Decision-Making & Problem Solving, Interpersonal Relations, Emotions, Industrial & Organizational Psychology
Publication Year: 2018
Genre: Education, Self-Help, Psychology, Business & Economics
Item Length: 7 in
Author: Amy Gallo, Mark Gerzon, Tony Schwartz, Harvard Business Review Harvard Business Review, Holly Weeks
Book Series: Hbr Emotional Intelligence Ser.
Item Width: 5 in
Format: Trade Paperback
