Description: Please refer to the section BELOW (and NOT ABOVE) this line for the product details - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Title:Customer Experience Excellence: Six Strategies To Deliver Exceptional Growth In 90 DaysISBN13:9781398601055ISBN10:1398601055Author:Knight, Tim (Author), Conway, David (Author)Description:Customer Experience Excellence Shows How The World's Best Brands Create Outstanding Customer Experience, Engaged Teams And Market-Beating Growth This Practical Guide Provides A Model Which Will Help Any Organization Deliver Effective And Seamless Customer Engagement Customer Experience (Cx) Has Been A Phrase In Business Lexicon For Over 30 Years Seen By Many As The Last Battleground, Where Winners Will Gain Competitive Advantage And Increased Market Share, There Is Not A Company In The World That Is Not In Some Way Focused On The Quality Of The Experience They Deliver However, For Many Businesses, Cx Is Neither A Strategic Discipline, Consistently Applied, Nor Is It A Well-Trodden Path It's Not Easy To Deliver Exceptional Customer Experience, Again And Again, And It Becomes Difficult To Have A Cx Strategy That Provides Tangible And Measurable Results Customer Experience Excellence Provides A Route Map To Cx Success Drawing On A Vast Body Of Research Collated And Curated By The Global Consulting Group Kpmg, This Book Shows How The World's Most Elite Organizations Have Made Excellence A Habit, By Creating Authentic, Human Connections At Scale Whether Dealing With External Consumers Or Internal Colleagues, Learn How To Become An Enlightened And Agile Business And 'Think Customer' At Every Single Touch Point Binding:Hardcover, HardcoverPublisher:Kogan PagePublication Date:2021-08-31Weight:0 lbsDimensions:Number of Pages:288Language:English
Price: 81.15 USD
Location: USA
End Time: 2024-11-22T05:00:12.000Z
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Book Title: Customer Experience Excellence: Six Strategies To Deliver Ex...
Item Length: 9.4in
Item Height: 1in
Item Width: 6.5in
Author: Tim Knight, David Conway
Publication Name: Customer Experience Excellence : the Six Pillars of Growth
Format: Hardcover
Language: English
Publisher: Kogan Page, The Limited
Publication Year: 2021
Type: Textbook
Item Weight: 2.4 Oz
Number of Pages: 272 Pages
