Conflict Management and Leadership for Managers: Knowledge, Skills, and Processe

Description: Conflict Management and Leadership for Managers by Susan S. Raines A comprehensive, inclusive, and practical guide to preventing and managing every common source of conflict and dispute at work, whether involving leaders, managers, employees, customers, vendors, or regulators. FORMAT Hardcover CONDITION Brand New Publisher Description All managers are conflict managers, and Conflict Management and Leadership for Managers, Third Edition coaches current and future organizational leaders with the knowledge and skills necessary to prevent and manage every common source of conflict faced at work. This text is divided into three sections: conflict management and collaboration basics, strategies for preventing conflicts inside your work teams and organizations, and processes and skills for enhancing relationships with external stakeholders. This comprehensive, all-in-one resource offers skill-based exercises, self-assessments for role understanding and goal-setting, and a variety of learner-friendly tools. Informed by decades of experience working with organizations of all types, sizes, missions, and cultures, Susan S. Raines demonstrates how effective and creative managers positively address conflict to enhance collaboration and mission achievement, thrive in rapidly changing environments, and craft a positive brand image for both ones organization and their own career. Updates to the Third Edition:Greatly expanded coverage of DEI-related conflict management woven into all sections for greater racial, ethnic, gender and sexuality, cultural, and religious sensitivity and situational specificity coverage.Greater coverage of the roles of social media and technology in increasing and decreasing conflict and suggested technological strategies to utilize and/or mitigate increasingly modernizing work communication methods and advancement challenges.More coverage of distributed hybrid workplace issues around team cohesion, employee motivation, and connectedness relevant to industry-wide environmental changes initiated by the COVID-19 pandemic.Increased coverage of informal conflict and dispute resolution that are more common and nuanced, providing more granular application of skills and strategies.Improved art program for visual learners.Updated relevant court rulings and federal policies to stay in step with current legal best-practice. Author Biography Susan S. Raines, PhD, is a Foreign Service Officer with the U.S. Department of State. For more than twenty years she was a professor of conflict management in the Graduate School of Conflict Management, Peacebuilding & Development at Kennesaw State University, in suburban Atlanta. She is the president of Collaboration Services, a consulting firm that works with public, private, and nonprofit organizations to prevent and proactively manage conflict and collaboration. She has mediated more than 17,000 cases inside and outside of the court system and served as an Alternative Dispute Resolution Reservist for the U.S. Federal Emergency Management Agency. Through the provision of training, one-on-one performance coaching, program evaluation, culture change initiatives, strategic planning, and crisis intervention, she has assisted organizations such as the International Monetary Fund, United Nations International Organization for Migration, the Florida and Georgia Supreme Courts, the DeKalb County Multi-Door Courthouse, The Maryland Association for Conflict Resolution, the U.S. Army Corps of Engineers, Florida Medical Association, George Physician Leadership Association, Volkswagen North America, American Association of Chemists, New York State Agricultural Mediation Program (NYSAMP), CureViolence, and many Fortune 500 corporations. She is the coauthor of Expert Mediators and more than approximately fifty peer-reviewed publications, and served as the editor-in-chief of Conflict Resolution Quarterly for twelve years. Table of Contents List of Figures and TablesIntroduction to the Third EditionSection I. Basic Conflict Management Knowledge and Skills1 Manager Know Thyself: The Skills and Behaviors of Great Conflict Managers2 Theory to Practice: The Root Causes and Cures of Conflict3 The Power of Negotiation: Essential Concepts and Skills4 The Alternative Dispute Resolution (ADR) Continuum5 Managing across Cultures and Generations: Deeper Understanding Brings Maximal PerformanceSection II. The Prevention and Resolution of Internal Organizational Conflicts6 Building Healthy Organizational Cultures: The Foundation of Success7 Interpersonal Dispute Resolution at Work: Processes to Maximize Engagement, Decrease Attrition, and Increase Team Harmony8 Leadership Amidst Chaotic Change: New Tools for a Transformed World 9 Dispute Systems Design for Organizational Justice & Proaction10 The Ombudsman & Manager as Change Agents: Tools for TransformationSection III. The Prevention and Resolution of External Organizational Conflicts11 Principles and Systems for Superior Customer Service and Customer Recapture12 Public Policy Decision Making and Collaboration with Regulators13 Improving Meetings and Large Group Decision-Making ProcessesGlossary of Key TermsReferencesIndexAbout the Author Review After reviewing the proposal for the book during the Summer 2022, I adopted the Second Edition of the book for a course on conflict resolution that I taught Spring 2023. I had used a different textbook in previous sections of the course, but the Raines text was more conducive for teaching conflict resolution in organizational contexts. The book was well received by the students in the class and I intend to adopt the third edition for the course in 2024.This textbook presents basic concepts and skills necessary to prevent and proactively resolve common workplace conflicts. Its appropriate for use in an undergraduate course on conflict resolution, and would also be a great resource for future organizational leaders. There are skill-building exercises on difficult conversations, conducting performance reviews, and negotiating with employees and other managers while navigating through difficult times.Conflict Management and Leadership for Managers reviews central issues in preparing for and addressing myriad types of conflict that occur in organizational settings. The book covers micro, interpersonal conflicts that occur among supervisors and employees, such as giving performance feedback, as well as group-level interactions and macro-level considerations such as designing systems for organizational conflict management that protect employees and organizations from harm and promote organizational justice.This book is a great teaching and training resource for individuals seeking to understand and improve their conflict management skills, particularly within professional organizations. Whether you are seeking insight into your organizational conflict culture or practical conflict management approaches, this book has it all. There are excellent workplace examples and thought-provoking discussion questions throughout, which I love to use as conversation starters in my own classroom. Even if you are not using it for educational purposes, having a copy on your shelf would be beneficial for anyone working in a position that involves assisting others working through conflict.This book offers information that will stand any manager in good stead. First, it gives managers the language to talk about conflict and the grounding to identify conflict when it happens. Knowing conflict is there and knowing how to talk about it are the first important steps toward resolving or managing conflict. Second, and perhaps most importantly, the discussion questions and exercises at the end of each chapter offer an opportunity to reflect on conflict management strategies in a risk-free environment.This third edition is one of the best innovations for the field of conflict management and even fields beyond. Raines offers an expanded exploration of conflict management for managers across practical settings, making it an instructive read for managers interested in learning how to best help others manage conflict, especially after the pandemic and those experiencing cultural and generational differences. Furthermore, this text can be useful for both advanced mediators and those just starting out. Details ISBN153817796X Author Susan S. Raines Audience Age 18-22 Publisher Rowman & Littlefield Year 2023 ISBN-13 9781538177969 Format Hardcover Imprint Rowman & Littlefield Place of Publication Lanham, MD Country of Publication United States NZ Release Date 2023-10-01 UK Release Date 2023-10-01 Illustrations Text Boxes; Illustrations, unspecified; Tables; Black & White Illustrations ISBN-10 153817796X Edition Description Third Edition Subtitle Knowledge, Skills, and Processes to Harness the Power of Rapid Change DEWEY 658.4053 Audience Tertiary & Higher Education AU Release Date 2023-09-30 Pages 494 Publication Date 2023-09-18 US Release Date 2023-09-18 We've got this At The Nile, if you're looking for it, we've got it. With fast shipping, low prices, friendly service and well over a million items - you're bound to find what you want, at a price you'll love! TheNile_Item_ID:158434157;

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