Description: DOA Policies - If you do not agree with our policy as outlined below, we kindly request that you refrain from making a purchase - If a customer makes a purchase, it means that the customer automatically agrees to the policy outlined below. In the event of any animal dead on arrival, please follow these steps to submit your claim: Take 3 clear pics of a dead animal in the unopened bag next to the shipping label within one hour of carrier showing the package has been delivered. Take a 15 seconds video of the dead animal being outside of the bag. Send us a message with clear descriptions of what happened to the package to help us diagnose the problem. Allow us up to 24 hrs. to process the claim. Once the claim is approved, a refund will be sent to you based on the number of dead fish Shipping fees for replacement fish orders are not included in the guarantee. If a replacement fish is required, the buyer is responsible for 100% of the shipping cost associated with the replacement. If a customer chooses to request a refund for a fish that arrived dead on arrival (DOA), the refund will typically exclude the shipping cost. This means that the customer will be refunded the cost of the fish itself, but not the shipping fees incurred for the initial delivery. Please note, in some circumstances, our DOA policy will be voided: If the package is unsuccessful delivery on the 1st attempt (We will ship to the address you provided on file.) The package is left outside for an extended period of time during extreme weather. (Once shipped, a tracking number will be provided, it's your responsibility to take them inside as soon as they are delivered. If the package is left outside more than 3 hrs. from the time of delivery, DOA will be voided. The package is lost due to a package theft (If this happens, please contact your local USPS to file a claim) Once our fish are released into your tank, it becomes your responsibility to ensure their well-being and keep them alive. We are unable to determine the water parameters of your tank. If any issues arise upon their arrival, we kindly request that you promptly report them to us. It is important to notify us immediately, rather than waiting 3-4 days or a week, to address and resolve any potential problems. We process case by case, let us know your thoughts to help us process the claims.
Price: 47.99 USD
Location: Pottstown, Pennsylvania
End Time: 2024-10-23T18:26:57.000Z
Shipping Cost: 0 USD
Product Images
Item Specifics
All returns accepted: ReturnsNotAccepted
Water Type: Fresh
Water Temperature: 68-78F
Country/Region of Manufacture: United States
Difficulty Level: Beginner
Species: Shrimp
